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  • Because we are a performing arts space and not a traditional movie theater, we do not consistently offer first-run cinema year round and therefore do not show a typical number of movie previews prior to the film. It is recommended that you arrive prior to the start of the performance time for the film as our previews only run about 4-5 minutes in total. For example, if the film is scheduled to begin at 7:30pm, the actual movie will begin roughly around 7:35pm.

  • For all live events and performances, we open doors 1 hour before showtime.

    For all first run cinema and film events, we open doors 30 minutes prior to the start of the movie.

  • Yes. There is ample parking on the streets around SHU Community, including Post, Unquowa and Reef roads and Sanford Place, but availability varies by day. We also recommend parking in one the following parking lots: Fairfield Train Station (north or south side of the tracks), Sherman Green, Sherman Street, Bank of America, Fairfield Public Library.   

  • SHU Community Theatre offers a variety of membership levels, each with its own benefits. Members enjoy advance notice of events, invites to members-only events, free movie passes, easy ticket exchange and ticket pre-sales so you can choose from prime seating for your favorite performers and films. Not only that – your membership fee directly supports the theatre and all our entertainment and educational programs. Ready to join? Become a member now!

    Note: The membership does not offer movie discounts or refunds, only the initial allotted movie passes.

  • Certain artists, either before or after the show, will entertain a meet & greet portion of the event. If this is the case, it will be posted on the event page when purchasing tickets. If the artist elects to charge for the meet & greet, there will be a separate ticket link for that portion of the event on the event page.

  • There are absolutely no refunds or exchanges for non-members. The SHU Community Theatre is a 501 (c)3 Non-Profit Organization. If you are a ticket holder unable to attend an event, The SHU Community Theatre will accept the tickets back as a tax deductible donation up until the start time of the said ticketed event. Patrons who donate tickets will receive a tax deductible receipt confirming the donation.

  • SHU Community Theatre is in the heart of downtown Fairfield surrounded by restaurants, cafes and shops. We work directly with several restaurant partners and would love to welcome you before or after the show! If you’re a ticketholder, make a reservation with a partner restaurant and enjoy exclusive discounts on food, beverages and desserts. Check out our list for a delicious meal!

  • If you purchased tickets and received a mobile delivery, we can scan your ticket directly from your smartphone.  


    Please find the ticket email we sent you before you get in line. You may need to search your inbox for “boxoffice,” “shu” or “showare.” Pull up the email and look for the QR code that the ticket taker will scan. You may need to enlarge it. 

frequently asked questions

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