box office
hours
Mon & Tue: closed
Wed & Thu: 12pm - 5pm
live performance days: 3pm - 8pm
film days: 30 minutes prior to first film
contact
Box office remains open after posted closing times on performance evenings until the end of the first intermission or thirty minutes after the start of performances when there are no intermissions
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Box office opens two hours before curtain time on Monday & Sunday when performances are scheduled on those days of the week, and closes at end of first intermission or thirty minutes after the start of performances when there are no intermissions
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Hours are subject to change on holidays
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We accept American Express, Discover, Mastercard and Visa. Personal checks presented with a driver’s license or state-issued ID can be accepted up to two weeks before a performance
There are absolutely no refunds or exchanges for non-members. The SHU Community Theatre is a 501 (c)3 Non-Profit Organization. If you are a ticket holder unable to attend an event, The SHU Community Theatre will accept the tickets back as a tax deductible donation up until the start time of the said ticketed event. Patrons who donate tickets will receive a tax deductible receipt confirming the donation.
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You can become a member which allows you to transfer your tickets to a different show or put the ticket amount into a customer credit for future use. Or, you can donate the tickets back to us for a tax deductible receipt. Or, you can simply give your tickets to someone else who would enjoy the show!
In the case of inclement weather, should the performance occur, there are no refunds or exchanges.
Should a performance be cancelled, exchanges will be available through the box office.
Should a show be postponed and/or rescheduled in any circumstance, the original tickets will be good for the rescheduled date or reissued. If you are a ticket holder unable to attend a rescheduled date, there are no refunds; however, exchanges will be available through the box office.
If you are in possession of your tickets, they must be returned to the box office before an exchange or refund can be considered. while the SHU Community Theatre regrets the inconvenience caused by these circumstances, SHU Community Theatre cannot be held responsible for any cost or damage such postponement or cancellation may incur. We will also accept the tickets back as a tax deductible donation.
All requests for refunds will be handled on a case by case basis.Discounts are available for groups of 20 or more. For information and reservations, call our box office at (203) 371-7817.
For the Family shows, in accordance with the town fire code, we cannot accommodate free admission for children due to our capacity limitations. You can have your child sit on your lap, but we cannot allow more than the designated maximum persons inside the theatre. In the instance where there are only single seats available, a patron can purchase two of any seat and sit in either one with their child in their lap. Thanks for your understanding.
BUY WITH CONFIDENCE from Sacred Heart University Community Theatre
Avoid Overpaying and Ticket Scams Ticket scams and misleading resale websites have become increasingly common across the live entertainment industry. Not only are they misleading, the tickets "sold" are often speculative and significantly more expensive. We also have no way of contacting you if there is a cancellation, rescheduling or other issue with the show if you didn’t buy your tickets directly from us. Protect yourself and ensure your tickets are valid by purchasing directly from shuct.org and our vendors, Accesso Showare and Veezi.
Buying tickets to see your favorite artists at the Theatre should be exciting—not stressful!
For clarity, the SHU Community Theatre assumes zero liability for any tickets purchased through third party sites and holds no responsibility for any form of refund or reimbursement. If you are seeking a refund for any tickets purchased through a third party, please contact your original point of purchase or your bank/ credit card company. We can provide confirmation of a show’s status if need be for a bank or credit card company to issue compensation.
Wheelchair and companion seating is available to patrons who need them and are not intended for the general public; however, if the orchestra section is otherwise sold out, patrons may purchase the wheelchair and companion seats. Please note that folding chairs will be provided in that case for use in the wheelchair spaces. For questions about accessibility please visit our accessibility page.